Saturn 2007 Outlook Specifications download pdf (Page 516)

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101

Managing the Vehicle Damage Repair

Process

In the event that your vehicle requires damage

repairs, GM recommends that you take an active

role in its repair. If you have a pre-determined

repair facility of choice, take your vehicle there,

or have it towed there. Specify to the facility

that any required replacement collision parts

be original equipment parts, either new Genuine

GM parts or recycled original GM parts.

Remember, recycled parts are not covered

by your GM vehicle warranty.

Insurance pays the bill for the repair, but you must

live with the repair. Depending on your policy limits,

your insurance company may initially value the

repair using aftermarket parts. Discuss this with

your repair professional, and insist on Genuine

GM parts. Remember if your vehicle is leased you

may be obligated to have the vehicle repaired with

Genuine GM parts, even if your insurance coverage

does not pay the full cost.

If another party’s insurance company is paying for

the repairs, you are not obligated to accept a repair

valuation based on that insurance company’s

collision policy repair limits, as you have no

contractual limits with that company. In such cases,

you can have control of the repair and parts choices

as long as cost stays within reasonable limits.

Reporting Safety Defects

Reporting Safety Defects to the

United States Government

If you believe that your vehicle has a defect which

could cause a crash or could cause injury or

death, you should immediately inform the National

Highway Traffic Safety Administration (NHTSA),

in addition to notifying Saturn Corporation.

If NHTSA receives similar complaints, it could

open an investigation, and if it ﬁnds that a safety

defect exists in a group of vehicles, it could

order a recall and remedy campaign. However,

NHTSA cannot become involved in individual

problems between you, your retailer or Saturn

Corporation.

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