Saturn 2007 Outlook Specifications download pdf (Page 504)

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101

Customer Assistance and

Information

Customer Satisfaction Procedure

Your satisfaction and goodwill are important

to your retailer and to Saturn. Together we

are committed to providing our customers with

unparalleled service, before, during, and after the

purchase of a Saturn vehicle, for total customer

satisfaction. We call this the Saturn Difference.

Normally, any concerns with the sales transaction

or the operation of your vehicle are resolved by

your retailer’s sales or service departments.

If, for any reason, your ownership experience

falls below your expectations, we suggest

you take the following action:

STEP ONE: Contact the Retail Customer

Assistance Liaison. Any member of the retail

management team has the authority and the desire

to resolve your concerns. Normally, concerns

can be quickly resolved at this level.

STEP TWO: Should you need additional

assistance, in the U.S., contact the

Saturn Customer Assistance Center

by calling 1-800-553-6000. In Canada, contact

the Saturn Customer Communication Centre at

1-800-263-1999. A Saturn Customer Assistance

Center team member will handle your call and

assist in providing product and warranty

information, the nearest retailer location, roadside

assistance, brochures, literature and discuss any

concerns you may have.

We encourage you to call the toll-free number in

order to give your inquiry prompt attention. Please

have the following information available to give the

Customer Assistance Representative:

• Vehicle Identiﬁcation Number (VIN). This

17-digit number can be found on the vehicle

registration or title, on the upper driver side

corner of the dash, or on your roadside

assistance key card.

• The name of your selling and servicing retail

facility.

• Vehicle delivery date and present mileage.

• Your daytime and evening phone numbers.

When contacting Saturn, please remember that

your concern will likely be resolved at a retailer’s

facility. That is why we suggest you follow

Step One ﬁrst if you have a concern.

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