Saturn 2009 ASTRA User Manual Page 287
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Customer
Information
Customer Information
Customer Satisfaction
Procedure
.......................12-1
Online Owner Center
........12-4
Customer Assistance for
Text Telephone (TTY)
Users
..............................12-5
Customer Assistance
Offices
............................12-5
GM Mobility
Reimbursement
Program
..........................12-6
Roadside Assistance
Program
..........................12-6
Scheduling Service
Appointments
..................12-8
Courtesy Transportation
....12-9
Collision Damage
Repair
...........................12-10
Reporting Safety Defects
Reporting Safety Defects
to the United States
Government
...................12-14
Reporting Safety
Defects to the
Canadian Government
...12-14
Reporting Safety
Defects to Saturn
..........12-14
Service Publications
Ordering Information
......12-15
Vehicle Data Recording
and Privacy
Vehicle Data Recording
and Privacy
...................12-16
Event Data Recorders
.....12-16
OnStar
®
..........................12-17
Navigation System
...........12-17
Radio Frequency
Identification (RFID)
.......12-17
Customer Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your retailer and to
Saturn. Together we are committed
to providing our customers with
unparalleled service, before, during,
and after the purchase of a
Saturn vehicle, for total customer
satisfaction. We call this the Saturn
Difference. Normally, any concerns
with the sales transaction or the
operation of the vehicle are resolved
by the retailer’s sales or service
departments. If, for any reason, your
ownership experience falls below
your expectations, we suggest
you take the following action:
STEP ONE: Contact the Retail
Customer Assistance Liaison. Any
member of the retail management
team has the authority and the
desire to resolve your concerns.
Normally, concerns can be quickly
resolved at this level.
Customer Information 12-1
- 2009 Saturn ASTRA M 1
- Canadian Owners 2
- Seats and 5
- Restraints 5
- Heated Seats 10
- { CAUTION 11
- 1-10 Seats and Restraints 14
- Seats and Restraints 1-11 15
- How to Wear Safety Belts 16
- Properly 16
- Lap-Shoulder Belt 22
- Seats and Restraints 1-19 23
- 1-20 Seats and Restraints 24
- Safety Belt Use During 26
- Pregnancy 26
- Safety Belt Extender 26
- Safety Belt Check 26
- When Should an Airbag 31
- What Makes an Airbag 32
- How Does an Airbag 32
- Restrain? 32
- Passenger Sensing 34
- Seats and Restraints 1-33 37
- 1-34 Seats and Restraints 38
- Adding Equipment to 40
- Your Airbag-Equipped 40
- Child Restraints 42
- Child Restraint Systems 47
- Lower Anchors and 50
- Tethers for Children 50
- Seats and Restraints 1-47 51
- Seats and Restraints 1-49 53
- Securing Child Restraints 55
- (Rear Seat) 55
- 1-52 Seats and Restraints 56
- 1-54 Seats and Restraints 58
- Seats and Restraints 1-55 59
- 1-56 Seats and Restraints 60
- Keys, Doors and 61
- Remote Keyless Entry 63
- (RKE) System 63
- (RKE) System Operation 64
- Keys, Doors and Windows 2-7 67
- Theft-Deterrent 68
- Content Theft-Deterrent 69
- Sun Visors 71
- Manual Rearview Mirror 71
- Outside Mirror(s) 71
- 2-12 Keys, Doors and Windows 72
- Glove Box 73
- Cupholders 73
- Sunglasses Storage 73
- Compartment 73
- Cargo Cover 74
- Cargo Tie Downs 74
- Instruments and 75
- Controls 75
- Instrument Panel Overview 76
- Instruments and Controls 4-3 77
- 4-4 Instruments and Controls 78
- Instruments and Controls 4-7 81
- 4-8 Instruments and Controls 82
- Accessory Power 84
- Outlet(s) 84
- Warning Lights 85
- Gages, and Indicators 85
- Instrument Panel Cluster 86
- Speedometer and 87
- Odometer 87
- Trip Odometer(s) 87
- Tachometer 87
- Safety Belt Reminders 87
- 4-18 Instruments and Controls 92
- Instruments and Controls 4-19 93
- 4-20 Instruments and Controls 94
- Low Oil Level Light 96
- Winter Driving Mode 96
- Fog Lamp Light 96
- Instruments and Controls 4-23 97
- Fuel Gage 98
- Low Fuel Warning Light 98
- Driver Information 99
- Center (DIC) 99
- 4-26 Instruments and Controls 100
- Instruments and Controls 4-27 101
- O appears 102
- O appears next 102
- Instruments and Controls 4-29 103
- 4-30 Instruments and Controls 104
- Instruments and Controls 4-31 105
- 4-32 Instruments and Controls 106
- Instruments and Controls 4-33 107
- 4-34 Instruments and Controls 108
- Instruments and Controls 4-35 109
- DIC Warnings and 110
- Messages (Base and 110
- Uplevel Systems) 110
- Instruments and Controls 4-37 111
- 4-38 Instruments and Controls 112
- Instruments and Controls 4-39 113
- 4-40 Instruments and Controls 114
- Lighting 115
- Daytime Running 116
- Lamps (DRL) 116
- Delayed Headlamps 116
- Fog Lamps 116
- Lighting 5-3 117
- Trunk Lamp 118
- Battery Run-Down 118
- Protection 118
- Infotainment 119
- Radio(s) 120
- \ or ]: Press to change menu 120
- \ until System displays 121
- \ or ] to select the 121
- \ or ] to adjust the level 121
- \ or ] to select between 122
- \ or ] to adjust the 123
- \ or ] for more then 124
- \ or ] until the 125
- \ or ] until the desired 125
- 6-10 Infotainment 128
- Infotainment 6-11 129
- 6-12 Infotainment 130
- Infotainment 6-13 131
- 6-14 Infotainment 132
- Infotainment 6-15 133
- \ or ] until 134
- _ or ^ until the 134
- _ or ^ repeatedly until the 134
- Z (Eject), the 135
- 6-18 Infotainment 136
- Infotainment 6-19 137
- 6-20 Infotainment 138
- Infotainment 6-21 139
- U displays 140
- Infotainment 6-23 141
- Radio Reception 142
- Fixed Mast Antenna 142
- Climate Controls 143
- 7-2 Climate Controls 144
- # to turn on the air 145
- ^ (Recirculation): Press to 145
- = (Rear Window Defogger): 145
- Outlet Adjustment 146
- Driving and 147
- Operating 147
- Starting and 148
- Operating Your 148
- Retained Accessory 149
- Power (RAP) 149
- Starting the Engine 149
- 8-4 Driving and Operating 150
- 8-8 Driving and Operating 154
- Manual Transmission 155
- Operation 155
- Control of a Vehicle 163
- Antilock Brake 164
- System (ABS) 164
- StabiliTrak 165
- Steering 166
- Off-Road Recovery 167
- Loss of Control 168
- Driving at Night 169
- Before Leaving on a 171
- Long Trip 171
- Highway Hypnosis 171
- Winter Driving 173
- Driving and Operating 8-31 177
- 8-32 Driving and Operating 178
- Gasoline Octane 180
- Gasoline Specifications 180
- California Fuel 180
- Additives 180
- Countries 181
- Fuels in Foreign 181
- 8-38 Driving and Operating 184
- Vehicle Service 185
- Tire Changing 186
- Jump Starting 186
- Appearance Care 186
- Vehicle Service and Care 9-3 187
- Hood Release 189
- Engine Compartment Overview 190
- Engine Oil 191
- 9-8 Vehicle Service and Care 192
- Engine Oil Life System 193
- 9-10 Vehicle Service and Care 194
- 9-12 Vehicle Service and Care 196
- Vehicle Service and Care 9-19 203
- Power Steering Fluid 204
- Windshield Washer Fluid 204
- Windshield Wiper Blade 205
- Replacement 205
- 9-24 Vehicle Service and Care 208
- Headlamp Aiming 210
- Vehicle Service and Care 9-27 211
- Center High-Mounted 213
- Stoplamp (CHMSL) 213
- Taillamps 214
- (Five-Door Hatchback) 214
- Vehicle Service and Care 9-31 215
- (Three-Door Hatchback) 216
- License Plate Lamp 217
- Electrical System 218
- Engine Compartment 219
- Fuse Block 219
- 9-36 Vehicle Service and Care 220
- Rear Compartment 221
- 9-38 Vehicle Service and Care 222
- Vehicle Service and Care 9-39 223
- Winter Tires 225
- Tire Sidewall Labeling 226
- Vehicle Service and Care 9-43 227
- Tire Terminology and 228
- Definitions 228
- Vehicle Service and Care 9-45 229
- 9-46 Vehicle Service and Care 230
- Inflation - Tire Pressure 231
- Tire Pressure Monitor 233
- 9-50 Vehicle Service and Care 234
- Tire Inspection and 236
- Rotation 236
- When It Is Time for 238
- New Tires 238
- Buying New Tires 238
- Uniform Tire Quality 241
- { WARNING 242
- Removing the Spare Tire 246
- Removing the Flat Tire 247
- Spare Tire 247
- Vehicle Service and Care 9-67 251
- 9-72 Vehicle Service and Care 256
- 9-74 Vehicle Service and Care 258
- Vehicle Service and Care 9-75 259
- Exterior Cleaning 260
- Vehicle Service and Care 9-77 261
- 9-78 Vehicle Service and Care 262
- Sheet Metal Damage 263
- Finish Damage 263
- Underbody Maintenance 264
- Chemical Paint Spotting 264
- Technical Data 265
- Capacities and Specifications 266
- Technical Data 10-3 267
- 10-4 Technical Data 268
- Service and 269
- Maintenance 269
- Your Vehicle and the 270
- Environment 270
- Using the Maintenance 270
- Schedule 270
- 11-4 Service and Maintenance 272
- Service and Maintenance 11-5 273
- Additional Required Services 274
- Service and Maintenance 11-7 275
- Maintenance Footnotes 276
- Owner Checks and 277
- Services 277
- At Each Fuel Fill 277
- 11-12 Service and Maintenance 280
- Service and Maintenance 11-13 281
- Maintenance Replacement Parts 282
- Engine Drive Belt Routing 283
- Maintenance Record 284
- Service and Maintenance 11-17 285
- 11-18 Service and Maintenance 286
- Customer 287
- Information 287
- 12-2 Customer Information 288
- Customer Information 12-3 289
- Online Owner Center 290
- Customer Assistance for 291
- Text Telephone (TTY) 291
- Customer Assistance 291
- GM Mobility 292
- Reimbursement Program 292
- Roadside Assistance 292
- Customer Information 12-7 293
- Scheduling Service 294
- Appointments 294
- Courtesy Transportation 295
- Collision Damage Repair 296
- Customer Information 12-11 297
- 12-12 Customer Information 298
- Customer Information 12-13 299
- Reporting Safety 300
- Service Publications 301
- Ordering Information 301
- Vehicle Data 302
- Recording and 302
- Navigation System 303
- Radio Frequency 303
- Identification (RFID) 303
- 12-18 Customer Information 304
- INDEX i-1 305
- INDEX i-3 307
- INDEX i-5 309
- INDEX i-7 311
- INDEX i-9 313
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